PART 1: GENERAL CONDITIONS FOR RENTING THE ESTABLISHMENT
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed with the lessor TOURNEBRIDE SRL
· Home address (of the lessor): Chaussée de Gramptinne 203 in 5340 Gesves
· Phone :
· Email address: fanny@chante-pierre.be
· Bank account (of the lessor): IBAN BE93363127654767 (BIC: BBRUBEBB)
· ECB / VAT number (if applicable): BE0845848017
The contract is a tourist rental contract. The rental period is an essential condition without which the contract would not have been concluded. The tenant may not establish their domicile in the rented property.
The guest house has 3 bedrooms with a capacity of 9 people.
Accommodation details 1: Chante-Pierre, Chaux room: capacity for 2 people
Accommodation details 2: Chante-Pierre, Chanvre room: capacity for 2 people
Accommodation details 3: Chante-Pierre, Charme room: capacity of 4 people + 1
The rooms are located at Chaussée de Gramptinne 203 in 5340 Gesves
The tenant is required to respect the maximum capacity announced in the rental. Any breach of this clause may result in the immediate termination of this contract, at the tenant's expense, with the rental amount remaining permanently acquired by the lessor.
The tenant must arrive on the specified day and at the specified time. In the event of late or delayed arrival, the tenant must notify the landlord.
ARTICLE 2: TERMS AND CONDITIONS FOR CONCLUDING THE CONTRACT
1. Rental of guest rooms:
Payment in advance or on arrival
The entire stay will be payable
· Either on arrival in cash or by bank card or QR code.
· Either by bank transfer to the lessor's bank account number within two days prior to arrival. All banking details can be found on the electronic booking confirmation (voucher)
Please note! Your credit card is only stored as a bank guarantee. Your stay will only be charged in the event of a no-show.
2. Rental of the entire guest house:
In the event of renting the entire guest house , a deposit of 50% must be paid within two days of the date of receipt of the booking confirmation.
The remaining 50% (the balance) will be payable on site in cash or by credit card.
In the event of non-payment, the lessor reserves the right to debit the bank card provided as a guarantee at the time of booking or to cancel the contract in accordance with the cancellation conditions accepted at the time of booking.
ARTICLE 3: SOLIDARITY
In the event of multiple tenants, the person who made the reservation is responsible for the debts and claims of all tenants.
ARTICLE 4: LATE PAYMENT
Any amount owed by the tenant and not paid 2 days after its due date will automatically and without formal notice, for the benefit of the lessor, produce interest at the legal rate per month from its due date, the interest for any month started being due for the entire month.
ARTICLE 5: CANCELLATIONS – PREMATURE DEPARTURE – NO-SHOW
a) Cancellation by the tenant
Any cancellation must be notified by registered letter or email and addressed to the lessor.
The cancellation conditions determined in the electronic order form (voucher) apply.
In the event of force majeure (or act of God) for either party:
1.The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.
b) Cancellation by the lessor
Any cancellation must be notified by registered letter or email and addressed to the tenant.
The cancellation conditions determined in the electronic order form (voucher) apply.
In the event of force majeure (or act of God) for either party:
1.The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.
c) Premature departure
The early departure of the tenant does not result in any reimbursement, even partial, of the price of the stay.
d) No-show of the tenant
If the tenant does not show up within 24 hours of the arrival date stated in the contract:
· the reservation becomes null and void automatically;
· the payments remain acquired by the lessor who reserves the right to claim the balance from the tenant;
· the lessor can dispose of his property.
ARTICLE 6: RESPONSIBILITIES – INSURANCE
a) Fire insurance
The tenant must be covered by Fire Insurance (holiday) for any damage that he may cause to the building and the rented furniture.
The tenant declares, after having checked, to be covered for such risks by his personal fire insurance (holiday insurance).
In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).
b) Family Civil Liability Insurance (private life)
The tenant declares that he is covered by Family Civil Liability insurance (private life).
In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).
ARTICLE 7: DOMESTIC ANIMALS
Formula 2 – Pets not allowed
Pets are not allowed. In the event of non-compliance with this rule, the landlord has the right to refuse the tenant entry to their establishment. Refusal cannot under any circumstances be considered a modification or breach of contract at the landlord's initiative, so no refund can be considered in the event of the tenant's departure.
ARTICLE 8: USE AND OCCUPANCY OF PREMISES
The tenant undertakes to behave in a manner that is respectful of the residents and the environment in general (fauna, flora, various facilities, etc.). He/she shall use the rented property in accordance with its intended purpose and as a prudent and responsible person.
The tenant must return the property in the condition in which it was received. He is liable for any loss or damage to the lessor.
Lively parties such as student parties, panty burnings, dance parties, etc. are not permitted.
ARTICLE 9: COMPLAINTS
Any complaint must be sent to the lessor by registered letter or email within 8 days of the end of the stay. Supporting documents must be attached.
In the absence of an agreement between the parties, only the courts of the judicial district of the place where the accommodation is located shall have jurisdiction.
ARTICLE 10: ACCEPTANCE OF THE GENERAL CONDITIONS
Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and to have accepted all the clauses at the latest when booking online, when paying the balance of the stay by bank transfer, or when taking possession of the establishment.
STANDARD TERMS AND CONDITIONS APPLYING TO ONLINE SALES VIA RMT - - [NOM de l'ENTREPRISE]
1. Subject
These standard terms and conditions apply to all online reservations made with our establishment - [NOM de l'ENTREPRISE] using the Regional Marketing Tool (RMT). Customers acknowledge that they are aware of and agree to these standard terms and conditions. Reservations are only possible if customers indicate their agreement with them. Customers may save and print off these standard terms and conditions.
2. Offers
All our advertisements, web pages and offers are drawn up in good faith on the basis of available information. Maps, photos and illustrations are shown for information purposes and are not contractually binding. They may be subject to alteration before a reservation is finalised. Customers authorise us to correct any obvious material errors in the information provided to them by us.
3. Pricing
The prices shown at the time of a reservation form the total price of the service that is sold, including taxes, charges and other sundry costs. Where there are supplements, they are clearly indicated before the service is reserved.
Customers authorise us to correct any obvious pricing errors.
4. Reservations
Customers choose the services presented in the regional marketing tool. They acknowledge being aware of the nature, purpose and reservation procedures for the services available in the regional marketing tool and having requested and obtained the requisite and/or additional information to make their reservations in full knowledge of the facts. Customers bear sole responsibility for their choice of services and for the fitness thereof for their purposes, such that we bear no liability in that regard. Reservations are deemed accepted by customers upon completion of the reservation process.
5. Reservation process
Reservations made by customers are made using the virtual reservation form that is accessible online in the reservation tool. Reservations are deemed made upon receipt of the reservation form. Customers undertake to fill in all the information needed for a reservation prior to making the reservation. Customers attest to the veracity and accuracy of the information they provide. Once the final choice of services to be reserved has been made, the reservation procedure comprises the following steps up to validation: input of bank card details where a deposit or down payment is required, reading and acceptance of the standard terms and conditions of sale relating to the service(s) rendered and, finally, validation of the reservation by the customer.
6. Acknowledgement of receipt of the reservation
The reservation tool acknowledges receipt of the customer's reservation and confirms it by immediately sending an e-mail. The e-mail confirmation of the reservation summarises the contractual offer, the reserved services, the prices, the terms and conditions of sale relating to the selected tariff and accepted by the customer, the date of the reservation made and the address of the establishment where the customer can make any complaints.
7. Right of cancellation
It is pointed out that, under section VI.53 of Belgium's Economic Law Code, if the contract provides for a specific date or period of performance, the customer has no right to cancel in the case of a reservation:
• of accommodation other than for residential purposes (such as holiday accommodation),
• of transport,
• of care hire,
• of meals services and services linked to leisure activities.
8. Data protection
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data that you provide is necessary for processing your reservation and is essential for management and provision of the services (section 6(1)(b) of the aforementioned regulation). To these ends, your data may thus be passed on to our partners, particularly those for which Elloha.com manages the reservation tool, online payment service providers, service providers established in third countries. In particular, when making online payments, the customer's banking details will need to be sent by the payment service provider to the establishment's bank for the purpose of performing the reservation contract. We only make use of partners guaranteeing a level of protection complying with the principles laid down in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers by e-mail or post.
We retain your data for three years after the last contact (e-mail, reservation, etc.).
As a person whose data is collected, you have a right to access, rectify, erase your data as well as a right to oppose the collection of your data. These rights can be exercised by sending us an e-mail stating your full name and address and the matter on which you are writing.
Your complaints regarding the collection and processing of your personal data may be sent to the relevant regulatory authority.